Customer Support
Welcome to the Edit Pods Customer Support page! We’re here to assist you with any questions or issues you may have regarding our services. Our goal is to provide you with the best possible experience. Below you will find various ways to get in touch with us and resources that can help you resolve common issues.
Contact Us
Submit a Ticket
You can submit a trouble ticket directly on our portal here.
Email Support
For any inquiries, please email us at info@editpods.com. We strive to respond to all emails within 24 hours.
Mailing Address
If you prefer to send us mail, you can reach us at:
Edit Pods LLC
200 N Vineyard Blvd
Ste A325 – 450
Honolulu, HI 96817
United States
Frequently Asked Questions (FAQs)
General Questions
Q: What services does Edit Pods offer?
A: We offer a variety of audio and video editing services, social media management services, and website building services to meet your needs.
Q: How can I create an account?
A: You can create an account by clicking on the “Sign Up” button on our homepage and following the registration process.
Q: What are your business hours?
A: We don’t have general business hours. We have team members all over the world so there is usually someone available. Submit a ticket or shoot us an email. We strive to reach back within 24 hours.
Account and Billing
Q: How do I update my account information?
A: To update your account information, log in to your account, go to the “Profile” section, and make the necessary changes.
Q: How can I view my billing history?
A: You can view your billing history by logging into your account and navigating to the “Billing” section.
Q: What payment methods do you accept?
A: We accept all major credit cards, and PayPal.
Technical Support
Q: I forgot my password. How can I reset it?
A: Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Q: I’m experiencing issues with the website. What should I do?
A: First, try clearing your browser’s cache and cookies. If the problem persists, please contact our technical support team at info@editpods.com.
Q: How do I report a bug?
A: To report a bug, please email us at info@editpods.com with a detailed description of the issue.
Feedback and Suggestions
We value your feedback and suggestions. If you have any ideas on how we can improve our services, please email us at info@editpods.com.
Thank you for choosing Edit Pods. We look forward to serving you.